Question 1

How Participants can Join or Access the CTD Masterclass?

Accepted Answer

Step 1: Registration or Login

Visit the Login Page:
 • Go to ctdmasterclass.com/home.(https://www.ctdmasterclass.com/home)

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Sign Up or Log In:
 • If you're new, click on "Sign Up" to create your account.
 • If you already have an account, enter your login credentials and click "Log In."

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Step 2: Accessing Your Dashboard

Dashboard Overview
 • After logging in, you will be directed to your Dashboard.
 • You’ll see a "Start Now" button at the top and a list of the programs you’ve joined below.

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Starting the Program

• You can either click the "Start Now" button to go to the program page at ctdmasterclass.com/masterclass (https://www.ctdmasterclass.com/masterclass)and choose your program, or scroll down the page and directly click on any of the programs listed below.

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Step 3: Navigating the Program

Access the Participant Page
 • Once you click on the program, you’ll be taken to the Participant Page, where you can see the list of sessions and steps.

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Completing the Steps

• You need to complete 90% of each video step to progress to the next step. The CTD Masterclass consists of 57 steps in total.

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By following these steps, you'll smoothly navigate the CTD Masterclass and make the most of its valuable content. If you need any assistance along the way, please reach out to us on chat or write to us at support@ctdmasterclass.com.()

Question 2

How to Navigate the Close the Deal Like a Pro! Program

Accepted Answer

Welcome to the Close the Deal Like a Pro! program. If you're facing difficulties navigating through the program, this guide will help you understand the steps and features to ensure a smooth experience.

1. How do I navigate through the program?
 • Each session in the program is structured into steps.
 • To progress to the next step, follow these actions:
   1. Complete Step: Click the "Complete Step" button once you’ve finished the current step.
   2. Next: After completing a step, click the "Next" button to move to the next chapter.

2. What are Summary Pages?
 • Summary pages appear as steps before each video session.
 • Action Required: Read the content on the summary page, then click the "Complete Step" button. After this, use the "Next" button to proceed to the video session.

3. How do I complete a video session?
 • You need to watch at least 90% of each video in a session to unlock the next step.
 • Once you’ve completed the required portion of the video, click the "Complete Step" button, then "Next" to continue.

4. Can I revisit previous steps?
 • Yes, you can undo a step and return to any previous step by clicking the "Undo Step" button.
 • This allows you to review content and navigate forward and backward easily.

5. What is the time limit to complete the program?
 • Access to the program is available based on your subscription:
    • 30 Days or 60 Days from the date of enrollment.

• Ensure you complete all the steps within the subscription period.

6. How does navigation work for the Magic Words program?
 • The Magic Words program follows the same navigation process:
    • Watch each video and click "Complete Step."
    • Click "Next" to move forward.

• Additional Feature:
    • After each video session, there will be a quiz step.
    • You must complete the quiz to proceed to the next video session.

7. What are the visual indicators for navigation?
Here are the key visual elements to guide you:
1. Complete Step Button: Mark the current step as complete. 
2. Next Button: Proceed to the next step. 
3. Undo Step Button: Revisit a previous step. 
4. Step Order View: The left-side navigation menu shows all steps in order, with a blue tick mark for completed steps. 
5. Completed Step Indicator: Blue tick marks on completed steps.

If you have any additional questions or need assistance, feel free to reach out to our support team. Enjoy your journey through the program!

We have also provided screenshots to guide you through each step. Please refer to these images for a visual walkthrough of the process.

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Question 3

What should I do if I experience issues while playing the videos on the CTD Masterclass website?

Accepted Answer

We apologize for any inconvenience caused by video playback issues on the CTD Masterclass website. Often, such issues are related to local device or browser settings. Please follow these troubleshooting steps to resolve the problem:

1. Clear Your Browser's Cache and Cookies:
Cached data and cookies can sometimes interfere with video playback. Clear them and restart your browser to see if the issue persists.
2. Update Your Browser:
Ensure that your browser is updated to the latest version, as outdated browsers may not support certain video features.
3. Try Different Browsers:
Switch to another browser (e.g., Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge) and check if the issue occurs on all of them.
4. Disable Browser Add-ons:
Extensions or plugins in your browser can sometimes conflict with video playback. Temporarily disable them and attempt to play the video again.
5. Disable Antivirus Software Temporarily:
Some antivirus programs may block video content. Disable your antivirus software temporarily and check if this resolves the issue.
6. Use a Different Device:
If possible, try accessing the videos on a different computer or mobile device to determine if the issue is specific to your current device.
7. Check Your Internet Connection:
A slow or unstable internet connection can cause buffering or playback problems. Try switching to a different network or ensure your current connection is stable.

If none of the above steps resolve the issue, please reach out to our support team at support@ctdmasterclass.com (support@ctdmasterclass.com)with details about the problem, including:
 • The browser(s) and device(s) you have tried.
 • Any error messages or unusual behavior you’ve noticed.
 • Screenshots or screen recordings (if possible).

Our team will assist you in resolving the issue promptly.

Question 4

How Do I Sign Up to the Webpage or create a Login?

Accepted Answer

Signing up to the CTD Masterclass webpage is quick and easy. Follow these steps:

Visit the Registration Page
 • Go to the CTD Masterclass website.
 • You will be prompted to either sign up or log in.

Choose Your Sign-Up Method
 • Option 1: Use Your Google Account
    • Click on the "Sign in with Google" button.
    • Select your Google account and follow the prompts to complete the sign-up process.

• Option 2: Use Your Email
    • Enter your email address in the provided field.
    • You will be prompted to set up a password for your account.
    • Follow the instructions to complete your account setup.

Verify Your Email (If Applicable)
 • If you signed up using your email, check your inbox for a confirmation email.
 • Click on the verification link in the email to activate your account.

Complete Your Profile
 • Once signed up, you may be asked to complete your profile by adding any additional necessary details.

Log In and Access Your Content
 • After completing the sign-up process, you can log in using your Google account or the email and password you just set up.
 • Once logged in, you can start exploring the content and programs available to you.

Question 5

Why am I facing issues accessing the online program using the Wix app?

Accepted Answer

If you are experiencing issues accessing the online program using the Wix app, try the following troubleshooting steps:  1. **Check Device Compatibility:** Ensure you're using a supported device. The Wix app is supported on iPhone (iOS 11 and up) and Android (6.0 and above). 2. **Update the App:** Make sure you are using the most current version of the Wix app. To check for an update, go to the Apple App Store (iPhone) or Google Play (Android), search for 'Wix app,' and click Update (if available). 3. **Log Out and Log Back In:** Open the Wix app, tap your profile icon at the top, and tap Log Out. Log back in using your Wix account credentials and restart your device.  If you still need assistance, write to us at support@ctdmasterclass.com.

Question 6

Can I get more than 30 days of access?

Accepted Answer

At this time, access to the CTD Masterclass is limited to 30 days. However, we do offer extended access in some special cases. Please contact our support team if you need more time.

Question 7

How do I change my email?

Accepted Answer

To change your registered email address, please contact our support team with your request. They will assist you in updating your details.

Question 8

How do I access the online program after logging in?

Accepted Answer

To access the online program after logging in, follow these steps:  1. **Log in to Your Account:** Go to ctdmasterclass.com/home and enter your registered email address and password. 2. **Access Your Dashboard:** After logging in, you'll arrive at your Dashboard. Here, you'll see a list of all the programs you've joined under the "Your Programs" section. 3. **Start Your Program:** Click the "Start Now" button at the top to go to the program selection page, or click directly on the program you wish to access from the list below. 4. **Navigate the Program:** Clicking on the program will take you to the Participant Page, where you can see all the sessions and steps to start learning.  If you need any help, feel free to contact us at support@ctdmasterclass.com.

Question 9

What should I do if the program doesn't appear in my member's area?

Accepted Answer

If you can't find the online program in your member's area, please refresh the page or log out and log back in. If the issue persists, contact our customer support team for assistance.

Question 10

What should I do if I forget my password?

Accepted Answer

If you forget your password, click on the "Forgot Password?" link on the login page. You’ll receive an email with instructions to reset your password. If you don’t receive the reset email, check your spam folder or try again.

Question 11

How does the customer onboarding process work for the CTD Masterclass online program?

Accepted Answer

The customer onboarding process for the CTD Masterclass online program involves:

1. Signing up through the landing page. 
2. Receiving a confirmation email.
3. Logging in to access the members' area. 
4. Navigate and find the online program content.

NB: In case the email goes to spam, instructions are provided to ensure easy access to the program.